Support

Get help with setup, MT5 connection, licensing, and troubleshooting. Start with the docs for fast answers — or message support if you’re stuck.

Docs

Step-by-step guides for setup, modes, and common fixes.

Getting Started Troubleshooting

Community

Ask questions, share HUD screenshots, and compare setups.

Open Community FAQ

Contact

Send a message for licensing, install help, or MT5 issues.

support@craftyalpha.com

Open Contact Form Service Status

Common fixes

If something isn’t working, these usually solve it within a couple of minutes.

  • MT5 not connected / no ticks: confirm terminal running, correct account, and “Algo Trading” enabled.
  • Feed stale / gaps: restart terminal, verify symbol visibility, and check broker session hours.
  • Wide spread blocks trades: wait for session liquidity or tighten your session rules.
  • Orders not executing: check trade permissions, lot limits, stops level, and margin.
  • HUD looks frozen: refresh browser/app, restart backend, and re-sync HUD status.
  • License not syncing: confirm the exact key and that you’re logged into the correct site account.
Setup Guide Modes

License & activation

If Sync fails, try this order:

  • Confirm you’re logged into the website account that purchased the license.
  • Paste the key exactly (no extra spaces) in the app’s License screen.
  • Press Activate / Refresh, then Sync status.
  • If activations are maxed, deactivate on an old machine (if available) or contact support.
Read License Help

When you message support

Include these for the fastest fix:

  • What you clicked + what you expected
  • The exact error message (copy/paste)
  • A screenshot of the HUD System Health panel
  • App version (Installed / Latest) and your tier
  • If licensing: your license key prefix (e.g. GZPRO / GZPROPLUS) and activation count

Contact support

Use the form and include as much detail as you can. If it’s urgent, attach screenshots of System Health + the exact error.

Typical response time

We aim to reply within 24–48 hours on business days. You’ll get faster help if you include screenshots + the exact error text.

Still stuck?

Open the Troubleshooting guide first — then message support with your System Health screenshot and the exact error text. We’ll get you running.

Troubleshooting See Pricing